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KEYNOTE | A 20 Year Veteran with Walt Disney World Company
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World organization. There, he developed his passion for service excellence. Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Johns Hopkins Medicine, and Verizon Wireless. Snow’s articles have appeared in a number of industry publications and he is a featured customer service expert on several business news-talk radio shows. He is the author of two books, Unleashing Excellence: The Complete Guide to Ultimate Customer Service and Lessons From the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life.
20-YEAR VETERAN OF THE WALT DISNEY WORLD COMPANY FORMERLY WITH THE DISNEY INSTITUTE
"The WOW Summit is one of the events I make it a point to attend every year. Aside from all the inspiration and great sessions, there is a ton of networking that happens. This event is always innovative and different from the usual conferences and sales rallies."
"Would highly recommend to anyone looking to boost their business!"
"Outstanding content both this year and last. In an industry where so many conferences are the same, this is a must attend for anyone looking for new and creative ideas to better operate their own business."
"This was one of the best conferences I’ve ever attended. Great content that not only gave me a chance to learn something new, but to foster new ideas that are applicable and usable."
"I found the content to be very relevant to my work and provided great value and insights to help identify ways to continue to build and promote our brand."
"I found myself saying "WOW" ALL THE TIME! I learned so much from their partner presentations and from talking with other industry insiders."
"We got lots of ideas and inspiration from the summit."
"The conference was a wonderful experience all three days."
"Overall, a wonderful learning experience."